DOWNINGTOWN COMCAST CABLE OFFICE BEWARE
My mother called comcast last week about her phone not working, well while on the phone with customer service they kept trying to get my Mother to buy something else, add a box, package etc. I heard my Mom the entire time telling the lady she was not interested and was on a fixed income and that’s why she got rid of the package and box to begin with. So after saying No thanks over and over and hanging up, what do you think happens next?
She gets a huge box delivered by UPS two days later. What, she never asked for this. In fact she said no, what part of no didn’t this pushy saleswoman understand?
My sister than calls the office to tell them to send someone back right away to pick this box up as my Mother did not order, did not want, and was not going to be responsible for driving to Downingtown. They then proceed to tell her, oh it looks like you have a bill and an old box, so we wouldn’t have hooked it up anyway. Here they were billing my Mother $48.00 extra per month for digital cable, box, taxes, surcharge, etc. They proceeded to say this bill was owed when my sister said, I know you can see that we have not had a box activated for several months, the comcast service person says “oh yeah I can see that now.” I am not trying to be mean here, but what kind of people are running that office. They are working on now, I am waiting to see how they fix this one.
Do we need to babysit everybody. Is it our job to hold receipts for 1 year because people can not do their jobs, is it our job to drop off a box at cable assume you are done with cable then call them 7 months later and say “Did you take that off my bill?” Let alone how time consuming the calls are, going through the automated system, being put on hold, you actually have to plan a good half hour for your call, that’s if your lucky!
I don’t think so, and with many people needing jobs today, they need to replace the unprofessional, unknowing workers that can’t do their job.
submitted by Anonymous Parkesburg